Da qualidade em serviços aos serviços, percorrendo desencontros

RIQUAL

2025 | journal-article

Circular Economy in Spanish SMEs: Challenges and opportunities

Journal of Cleaner Production

2018 | journal-article

Service Capability Analysis as a Contribution to Co-Creation

Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry

2017 | book-chapter

Z and W charts for controlling service processes

International Journal of Quality and Reliability Management

2017 | journal-article

An exploratory study of UK companies' taxonomy based on environmental drivers

Journal of Cleaner Production

2016 | journal-article

Cartas de controlo com dados autocorrelacionados: linhas de orientação para a sua implementação

Qualidade

2016 | magazine-article

Evaluation of the role of metrological traceability in health care: a comparison study by statistical approach

Accred Qual Assur

2015 | journal-article

Contributos para a avaliação da capacidade de processo em serviços

Qualidade

2015 | magazine-article

Controlo Estatístico multivariado do vector média de processos com grande número de dados

Qualidade

2015 | magazine-article

Analysis and Comparison of Life Cycle Assessment and Carbon Footprint Software

Proceedings of the Eighth International Conference on Management Science and Engineering Management

2014 | other

Average Run Length Performance Approach to Determine the Best Control Chart When Process Data is Autocorrelated

Proceedings of the Eighth International Conference on Management Science and Engineering Management

2014 | other

Lean Services: An Approach for Supply Chains Based on the Gaps Model of Service Quality

Proceedings of the Eighth International Conference on Management Science and Engineering Management

2014 | other

Road Map to the Statistical Process Control

Proceedings of the Eighth International Conference on Management Science and Engineering Management

2014 | other

An Assessment of Recovsat Utilization for Different Service Typologies

QIP Journal

2012 | journal-article

An assessment of Recovsat utilization for different service typologies

Quality Innovation Prosperity

2012 | journal-article

A model for evaluating Lean, Agile, Resilient and Green practices interoperability in supply chains

IEEE International Conference on Industrial Engineering and Engineering Management

2011 | conference-paper

An exploratory study of the Work Ability Index (WAI) and its components in a group of computer workers

Work

2011 | journal-article

An information model in lean, agile, resilient and green supply chains

2011 IEEE 3rd International Conference on Communication Software and Networks, ICCSN 2011

2011 | conference-paper

Customer's perceptions in a cultural activity: the case of a municipal theatre

International Research Symposium on Service Excellence in Management

2011 | conference-paper

The utilization of Q charts to control service processes

Annual EurOMA Conference, Managing Operations in Service Economies

2010 | conference-paper

Controlo estatístico do processo em sistemas produtivos com grande diversidade de produtos

TMQ Qualidade, nº0, Edições Sílabo

2009 | journal-article

Development of a service Capability Index

QUIS 11 – Services Conference

2009 | conference-paper

O Custo do Ciclo de Vida Centrado na Fiabilidade

Riscos Industriais e Emergentes

2009 | book-chapter

Uma Visão Global sobre a Qualidade em Serviços

TMQ Qualidade, nº0, Edições Sílabo

2009 | journal-article

Zone of Tolerance and Process Capability in Services

53rd European Organization for Quality Annual Congress

2009 | conference-paper

Application of quality methodologies to the development of a website

IJIEM

2008 | journal-article

Optimização do Período de Substituição Preventiva de Componentes em Função dos Custos

Manutenção - APMI – Associação Portuguesa de Manutenção Industrial

2007 | journal-article

Process capability in services

International Journal of Quality and Reliability Management

2007 | journal-article

Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort

2006 | other

Editorial Note

2005 | other

Service Quality in Restaurants: A Case Study in a Portuguese Resort

49th EOQ Congress

2005 | conference-paper

Service Reliability in Electrical Distribution Networks

49th EOQ Congress

2005 | conference-paper

Training needs in TQM: the Portuguese perspective

2005 | other

Service recovery at a financial institution

Int J Qual & Reliability Mgmt

2003 | journal-article

Estatística Aplicada – Manual do Formador, Colecção Modulform

1998 | book

Estatística Aplicada – Manual do Formando, Colecção Modulform

1998 | book