A Digital Transformation Model for a University Restaurant

2025 | book-chapter

Towards the Path of Process Digitalization

International Journal of Service Science, Management, Engineering, and Technology

2024 | journal-article

Controle e Transparência em Instituições Federais de Educação Superior: um Estudo Exploratório da Universidade Aberta do Brasil

EaD em Foco

2024 | journal-article

AN OVERLAPLESS MATURITY MODEL FOR CONFIGURATION MANAGEMENT

Journal of Economic Research & Business Administration

2024 | journal-article

Improvement of migration balance forecasting within the framework of management of socio-economic development of single-industry towns on the basis of artificial intelligence (on the materials of the Republic of Kazakhstan)

Journal of Economic Research & Business Administration

2024 | journal-article

Research Opportunities on Knowledge Management and Artificial Intelligence

2024 | book-chapter

Towards Sustainable Knowledge: Digital Preservation in the Era of Open Science

2024 | book-chapter

ESTRATÉGIAS PARA TRANSFORMAÇÃO DIGITAL EM MODELOS DE GESTÃO PARA RESTAURANTES UNIVERSITÁRIOS

Caderno de Administração

2023 | journal-article

METHODOLOGY OF ASSESSMENT OF SUSTAINABLE DEVELOPMENT OF CITY-FORMING ENTERPRISES IN SINGLE-INDUSTRY TOWNS OF THE REPUBLIC OF KAZAKHSTAN

Қорқыт Ата атындағы Қызылорда университетінің Хабаршысы. Экономика ғылымдары сериясы

2023 | journal-article

Understanding How Intelligent Process Automation Impacts Business Continuity: Mapping IEEE/2755:2020 and ISO/22301:2019

IEEE Access

2023 | journal-article

Diretrizes, Recomendações para os programas de pós-graduação obterem o máximo de impacto junto à CAPES

2022 | preprint

A percepção sobre as tecnologias de auto-atendimento e trabalho em bibliotecas universitárias

Revista de Gestão e Avaliação Educacional

2022 | journal-article

Business process management heuristics in IT service management: a case study for incident management

Computational and Mathematical Organization Theory

2021 | journal-article

Decision factors for remote work adoption: Advantages, disadvantages, driving forces and challenges

Journal of Open Innovation: Technology, Market, and Complexity

2021 | journal-article

Information technology governance for higher education institutions: A multi-country study

Informatics

2021 | journal-article

Improving Emergency Department Through Business Process Redesign

Australasian Journal of Information Systems

2020 | journal-article

Business Process Modelling to Improve Incident Management Process

Advances in Intelligent Systems and Computing

2020 | book

Data and process management: Effective impacts on public marketing by the value creating for the user,Gestão de dados e processos: Impactos efetivos no marketing público e criação de valor ao usuário

RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao

2020 | journal-article

Effective it governance mechanisms in higher education institutions: An empirical study

RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao

2020 | journal-article

How IT governance can assist iot project implementation

International Journal of Information Systems and Project Management

2020 | journal-article

Information security frameworks for assisting GDPR compliance in banking industry

Digital Policy, Regulation and Governance

2020 | journal-article

Cloud Computing Adoption in the Government Sector in Brazil: An Exploratory Study with Recommendations from IT Managers

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

2019 | book

The influence of culture in IT governance implementation: A higher education multi case study

International Journal of Human Capital and Information Technology Professionals

2019 | journal-article

An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC)

Interdisciplinary Journal of Information, Knowledge, and Management

2018 | journal-article

Frameworks used for IT governance at universities: An exploratory study

Proceedings of the 32nd International Business Information Management Association Conference, IBIMA 2018 - Vision 2020: Sustainable Economic Development and Application of Innovation Management from Regional expansion to Global Growth

2018 | conference-paper

IT governance maturity in higher education: A study in Brazilian and Portuguese Universities

Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao

2018 | conference-paper

Baseline mechanisms for it governance at universities

Proceedings of the 25th European Conference on Information Systems, ECIS 2017

2017 | conference-paper

IT Governance Structures in Brazilian, Dutch and Portuguese Universities

Procedia Computer Science

2017 | journal-article

IT governance Mechanisms at Universities: An exploratory study

AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation

2017 | conference-paper

IT self-service applications in polyclinics: a model for the improvement of the patient-treatment process

Scientia cum Industria

2016 | journal-article

IT Governance mechanisms in higher education

CENTERIS - International Conference on ENTERprise Information Systems / ProjMAN - International Conference on Project MANagement / HCist - International Conference on Health and Social Care Information Systems and Technologies

2016 | conference-paper

Critical Success Factors in IT Outsourcing

Innovation Management and Sustainable Economic Competitive Advantage: from Regional Development to Global Growth, Vols I - Vi

2015 | journal-article

Critical success factors in IT outsourcing

Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage: From Regional Development to Global Growth, IBIMA 2015

2015 | conference-paper

IT Governance for public universities: Developing a model

Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage: From Regional Development to Global Growth, IBIMA 2015

2015 | conference-paper

IT governance for public universities: Developing a model

INNOVATION MANAGEMENT AND SUSTAINABLE ECONOMIC COMPETITIVE ADVANTAGE: FROM REGIONAL DEVELOPMENT TO GLOBAL GROWTH, VOLS I - VI,

2015 | journal-article

IT governance for public universities: Proposal for a framework using Design Science Research

Espacios

2015 | journal-article